Terrible service. After contacting them through WhatsApp, Instagram, their website form and twitter I had no response. They have sent my parcel to the wrong address (issue with my paypal account). I contacted them within 1 hr of placing the order and they ignored me but now say it is too late to change the delivery address (the following day). On twitter I was told they do not monitor whatsapp. Why then say this is how to contact them for customer service. On top of this they were 'online' the whole time I was sending messages. No phone number to speak to anyone and no responses on all ways to apparently contact them. I will never be making purchases through beautybay again.