My order was supposed to arrive within 4-8 days. Don't beieve them. It's been over two weeks. I emailed customer service 5 times before they responded, informing me I was right that my order was late and they would "investigate". Well, they never responded again! I've sent three more emails with NO RESPONSE. And there is no number to call, so there is no way to communicate with this bogus company. Company based in UK, where The Original products are made, yet order coming from Sweden for some reason. Products are probably just as bogus as this company. Worst experience ever, will NEVER order from BeautyBay again, and you shouldn't either. Choose a more reputable company.