I wanted to return an item back to beauty bay but no information was included with my goods nor could I find a return address on website after several emails later I was given a link to return by My Hermes. During the Covid-19 crisis, My hermes are not delivering on time and I know that some parcels have neem delayed by several days. In light of this I decided to return my item via Royal Mail and pay the postage myself. I informed Beauty bay of my intentions and they replied telling me Royal mail cannot access their return address. What kind of operation is this. I do not receommend this website. It sounds all a bit cloak and dagger. I have not contact ed my back for a chargeback and will also make a complaint to retail ombudsman. This company should not be trading in this way.