My first dealings with the people at bedworks was delightful and if asked then I would have given 5 stars. I so much prefer to deal with a local, "small", family business instead of a chain. However, my order was delayed and delayed and delayed. 4-6 weeks became 12 weeks. Bedworks never bothered to let me know about delays : I only ever found about by phoning to ask what was happening. 2 weeks, 4 weeks, 6 weeks after the initial delivery date. They would tell me they didn't know and would find out and phone me back to tell me but never did. I would have to follow up again. Instead of "we're sorry" I got, " it's delays in manufacturing due to covid". I am not disputing the veracity of this, just wondering why they couldn't have let customers know delays were happening instead of waiting to be asked. The result: they felt harrassed and I felt annoyed and put out. This could have been dealt with by simply letting customers know orders were held up. Both bedworks and I had to waste time and emotional energy that could have been avoided by simple communication. In the end I received my order, in good condition, thank you for that, but only after several unpleasant phone calls where I was made to feel like I was a bully for trying to find out what was happening to my order.