Purchased in store, product when delivered was not the same. Only option provided by store was to swap for another bed at a high exchange fee. We did so and again product wasn't as required because we didn't want another bed from them but had no choice (wanted a refund prior to this but they didn't allow it!). Only after we received the second bed and paid the exchange fee did they offer a 25% reduced refund on our original purchase, spent all up $380 in fees with no bed in our hands. Wanted to speak to the owner, never replied or was given opportunity to discuss. Would not recommend!