I was convinced by the reviews that I was dealing with a good place but my experience was the complete opposite. They delivered the wrong product and when I called to resolve, the customer service rep, Gisele, was so rude, abusive and blaming the warehouse. All I wanted was the delivery of the product I purchased! I wouldn’t recommend Bedworks based on my experience with the customer service operator.
Helpful Report
Hi Sarah, thanks for leaving an honest review about your customer service experience recently when purchasing your Matrix 9 base – we’ve spoken to the sales manager concerned about her response to your delivery problem when you notified us.
Our warehouse did confirm that a long single base was sent out on that Friday to your southern suburbs home instead of a king single, however, we were able to get the correct one out to you the next day which you appreciated.
We apologise for our delivery error and note at BedWorks we place the highest importance on our customer’s satisfaction with our products and service. We have taken steps to ensure the showroom miscommunication you experienced does not reoccur.
The BedWorks Marketing Team is rated 4.57 based on 232 reviews

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