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"The website was incredibly hard to navigate. I had to ring the help number twice before my order was processed and even then there were time consuming requirements about verifying my credit card which had already gone through . My husband had to stay home from work so he could be there to show his card and photo identification. The bed which was supposed to arrive between 1pm and 6pm arrived well after 7pm. However the quality of the product was great and I am happy with my purchase. I am just very frustrated that the whole process was so hard ."
Hi Robyn
Thank you so much for your honest review. The online team collects the customer shopping experience on a weekly basis, and we are sorry for any inconvenience caused by the navigation. Do you mind sharing a bit more about where did you get stuck?

The credit card payment verification is a proven procedure to secure our customer's financial account. If the verification fails, Bedworks will not process the order and refund the money to make sure no financial spam in Bedworks business. Thank you again for your collaboration.

It's delighted to hear that the product has been delivered to your full satisfaction. Bedworks works hard to make sure each customer gets a high-quality product at a good price. Should you have any further question, please don't hesitate to contact us again. We are here to help :)

Enjoy your sleep!
Bedworks Team
bedworks.com.au is rated 4.57 based on 205 reviews

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