Douglas was friendly and helpful - gave a fourablemimpression... My frustration is not with him but with the model Beer52 employ. They advertise ‘easy to cancel at any time’ however deliberately don’t allow you to do this on line. They force you to call them (took 3 calls and extended waiting on hold). All of which makes me very grumpy. I get they have a subscription business model and lots of others also make it hard for you to change/cancel, but how about bucking this trend and doing something refreshingly simple, and not deploying this really irritating and slightly offensive business practice...