Apart from the long wait to get through, Douglas was very friendly, calm and helpful. It's a difficult job but he is a really asset to you. About the beer - I'm sure it's lovely but I don't drink!! I signed up through a promo from another website. However, the beer looks interesting and has made great Christmas presents. To be critical - I think the beer is a little expensive for subscription. More importantly I feel the beer choice is a little eclectic. I would think that customers want familiar beers but be able to try something 'out of the box' every so often!!!! It's really credit and great to see you promoting the smaller producers though. Thanks anyway and Merry Christmas.