Very quick and straight forward speaking to customer service. Was so nice as well having just a bit of general chat and taking the time for recommendations. Though the beer was personally not for me as I’m more of a gin drinker I would highly recommend anyone else going for this!! They have nice touches as well in their boxes such as an extra beer you can add, little books on craft beer I enjoyed learning about. Overall, such a great company and the customer service was great, had a lovely little chat and straight to the point with no faffing. Loved it!!! Will be recommending this to everyone I know who drinks and likes beer!!