Ordered a mixed box of light and dark ales on the introductory promo but only recieved one dark ale out of 8. Beers were nice, but would have preferred a more even mix. The cans are the small size and we feel would be overpriced going forwards at the standard charge. Delivery was a few days late and communication on the run up to xmas was impossible via phone. Box arrived 23rd Dec (ordered 13th Dec) and reply to my delivery queries eventually came through on 31st Dec via facebook message. I replied requesting to cancel my subscription on the same day. I find it odd that you cannot cancel via account options on the website?! Having had no response to my request by the 11th Jan I braved the phoneline again. Luckily I was only on hold for 8 mins this time and my request was processed straight away and the advisor was actually great. All in all a good concept but needs to revise pricing to be more competitive and have more accessible customer service.
3 years ago
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