Great first box, delivery etc fab. Wanted to cancel as I do not drink beer and it was too much a month for my partner to drink. You spend ages on the phone trying to speak to someone. When you get through, it is like you are being interrogated. You are made to feel bad about cancelling. You are offered extra stuff for free or a discount. I stated I would like to cancel both beer and wine subscription. This was finally agreed. 2 months later then I was billed for another beer box. You cannot get hold of anyone for this. I was told I agreed to further boxes, which I know I did not. I asked for the transcript of the call, which was sent and was incorrect. They would not accept the beer as a return, even if declined at delivery. What a terrible useless company. Highly annoyed at this service!!! Avoid it and buy local!!!