No respect, empathy or pragmatism in supporting customers I am incredibly disappointed of the customer service. After a couple months of orders (good wine), I deactivated my subscription, or I thought I did. Yet, I find that £48 were payed from my end, which is significantly more than my previous payments. I call immediately, on the same day as the payment is taken out, before the order is despatched. However, I receive an extremely unhelpful response: "We will review your previous calls to see if you mentioned the words cancel my membership" and "unfortunately terms and conditions state you have to let us know days in advance". This type of service is unfair, there is no respect or empathy or pragmatism for customers, they are seen as numbers ticking the terms and conditions box. There was no support in terms of helping me refund the payment and on top of that, I had been lured to add an extra bottle to my deliveries, marketed as a gift, but then this translates into a further £15. Whatever they say, I encourage you to try different wine or beer providers (e.g. nakedwine) which will provide more human customer service support.