Wine52 / Beer52 / Whisky52 — Misleading Practices & Unauthorised Charges I am extremely disappointed with the business practices of Wine52 / Beer52 / Whisky52. In my experience, their approach appears to rely on misleading promotional offers, unauthorised charges, and poor customer service. Through the Biscuit dog walking app, we were offered what appeared to be a genuine reward — a free case of wine. At no point were we informed, nor did we consent, to being enrolled in a paid subscription service. Despite this, we have since been charged £36 per month without authorisation or any clear agreement in place. This practice raises serious concerns regarding consumer rights, GDPR compliance, and transparency regulations. Obtaining customer data through a third-party app and using it to enrol individuals into a recurring payment arrangement — without explicit and informed consent — is both unethical and potentially unlawful. To date, I have made three separate calls to their customer service team in an attempt to resolve this matter. On two occasions, I was assured I would receive a callback from their dispute resolution team. Several days later, I am still awaiting any response. It should not be this difficult to cancel a service that I never knowingly agreed to. The entire experience has been frustrating, time-consuming, and unacceptable. I strongly advise others to exercise extreme caution before engaging with any of their "free" promotional offers, especially if encountered through third-party platforms like Biscuit. I am formally requesting: A full refund of all unauthorised charges. Immediate cancellation of any subscription or payment agreement linked to my details. Written confirmation that my personal data has been permanently removed from their systems. Failure to resolve this matter promptly will leave me with no option but to escalate this complaint further — including contacting Trading Standards, the Financial Ombudsman, and lodging a GDPR complaint with the Information Commissioner’s Office (ICO).