I used them Monthly since August 2018, every delivery was a lovely collection of random beers from a different part of the World, furthermore, they'd take the money out my Account and a day or 3 later I had the beers = Perfect service!...HOWEVER, January 2020 the money went out and 2 weeks later no beers, I've emailed asking what's going on and every time I call I'm on hold for over 10 minutes, I understand they've changed couriers and it's ruined their supply chain, so I will cancel my subscription in the next few days if I don't get my delivery or an email reply. (If cancelling is such a hassle on the phone, I'll just tell my Bank to block them) and they'd have lost a loyal paying customer