Ordered a CyberFest case for Saturday 18th April Order was marked as dispatched on Monday 13th (Bank Holiday) but was only received by the delivery company on Friday 17th April at mid day. The order was finally delivered on Tuesday 21st April 3 days after the LIVE event. Usually I wouldn’t care, however a group of ~20 mates decided to all get the Saturday session and do it together remotely via video call as an event. Of the group 4 peoples cases did not arrive in time which meant we could not participate in the live tastings with our friends. What I find particularly deplorable is that my friends that complained were issued an apology and a full refund for the delivery charge as it did not arrive in time. The support respondent who finally got back to me 4 days after my initial email decided a better approach would be to lie to me and say the order was “dispatched in good time” and that it was delivered on the 21st April and I could still watch the event online. To be honest from the feedback I heard, I won’t bother. I’m not entirely sure how an order reaching the courier on a Friday with a 48 hour tracking service requiring delivery on Saturday is considered “good” timing, especially knowing that this is an extremely busy time for the delivery networks. I understand this is a busy and stressful time and that Beer52 is a small team under a lot of pressure, but I don’t think it’s too much to ask to expect to be treated equally as customers. I find it appalling that delivery charges are being refunded to some customers and not others who have all experienced the same issue.