Customer service has always seemed excellent, always get a fairly fast response by email. I think the price is very reasonable considering the beers are delivered free, the wide selection on offer (incl. option to have light beers only, i dont really like dark beers). Sometimes the free magazine has some interesting articles. Overall i would recommend beer52 to anyone. The only reason for the 4/5 is that the snack is not always that good and the free credits you earn from the beer subscription can only be redeemed on half of an order (you couldn't have £10 of free beer with £10 worth of vouchers, you'd have to spend £20 and get £10 free)