honestly one of the worst customer service experiences ever. if you arent able to deal with the sheer amount of customer queries, why not add a cancel option on the website so you don't need human interaction for every single cancellation - which will be a lot since you're promoting a free box that requires you to cancel to avoid getting charged. having such a terrible cancellation experience is 1000% persuading me to never return to you guys if I want beer delivery in the future
5 years ago
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