First order sent out (courier Hermes), tracking stated delivered but it was NOT delivered. Informed Beer52 at once by email of the problem, took Rachel 5 days to respond and clearly she did not know problem had been resolved by Angus whom I phoned day after non-delivery (took 15 minutes to get through). Angus was very helpful, quickly established that Hermes had messed up! Order sent to wrong town and wrong county! He organised a replacement sent by Royal mail and also organised a discount for my second order. Please do not use Hermes!!
5 years ago
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