Douglas was great when I finally got through to cancel my subscription. However, I feel that the cancellation process is deliberately made to be as difficult as possible. Firstly, you can only cancel once you've received your first pack (why?) and then you have to call - you cannot cancel online. This feels manipulative and cynical. Please don't say in your marketing material that it's easy to cancel your subscription - it isn't. Online cancellation would be easy, not sitting in a queue on the phone.
4 years ago
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