Like everybody else on here, avoid at all costs. Customer service shocking. Bought a bed, waited weeks over to receive (not B4B fault - COVID had just started). However, fault in bed and 5-month later, countless emails, over 6-hours wasted on phone calls and promises of monies hitting my bank with refund and collection of the mattress - still no further forward. Ordered another bed from Furniture Village as told of imminent collection date which never materialised. Rang furniture village and refunded £80 to me without question. Not only was someone on the phone, my issue was dealt with immediately. Stark contrast in customer service.... Still awaiting anything from B4B. A truly shocking experience with a non-existent customer service.... DO NOT BUT FROM THEM... THEY HAVE NO RIGHT TO BE IN BUSINESS...