We purchased a bed less than 18 months ago and have been having a problem with what we thought was the mattress. Turned out the base has collapsed. Home Serve came out to look at the mattress at a cost of £48. and has marked the base down as accidental damage so we can't claim on our policy for a new bed base. Tried contacting the various numbers listed for their complaints department and none are working
4 years ago
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