Appalling customer service - go elswhere!
Don't buy from Bensons and expect to receive the goods you have paid for in good faith!
We purchased a wardrobe (£840) in September with an agreed delivery date of this Tuesday. We had a joiner booked to assemble it, we put covid protection measures in place for the joiner, we dismantled our existing storage, ensured there was a parking space for the truck - and we got a call from the driver to say he couldn't park which unless he was leading a fleet of buses, was nonsense! We contacted customer services who have not yet replied to us, we have sent direct messages on twitter with no result - so we have paid £830, our house is in chaos, we don't have our wardrobe and we have no idea what is happening next!
4 years ago
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