We purchased a bed in October 2019.Recently we found one corner of the base had given way.We paid £48 for a Homeseve Engineer.He reported that this was not a manufacturing fault and we had caused damage by excessive force.We conclude this base was made with materials not up to standard.We expected to have been covered by the 5 year guarantee but this is useless as in paragraph 6 it says the technicians decision is final.This is a complete shambolic affair and our advise to people is to think carefully before buying from Bensons.Letters we have written have not been replied to. This is not good Customer Service