We bought a bed from bensons and bought the I gel matress it has all clumped up and uncomfortable. They sent a technician who was a rude obnoxious excuse for a technician. He didn't wear gloves and was touching everything also lay all over the bed with no protective clothing and with covid about has to disinfect it for 2 days . His attitude was terrible .Told it was normal wear and tear . They are supposed to be guaranteed for years, the company is not even bothered when you've got a problem or complaint ? They donot want to know dont buy from this company as guarantees are not worth the paper they're written on. Normal wear and tear when the i gel moves is the excuse. Support the smaller shops cheaper and better quality . Like previous reviews avoid!!!!!!!