Had the mattress around 12 months and areas of it sank. An engineer came out and complied a report, to be told it is not a manufacturers fault! Avoid making my mistake and do not buy from this company. Bensons are avoiding taking ownership or responsibility of the product they sold. Tried multiple avenues for a resolution and all responses are deflecting the issue at hand. We are left with a mattress which has collapsed in multiple areas, and no-one is taking responsibility or trying to resolve the issue. This is absolutely shocking and appalling customer service. Anyone thinking of buying a Simba product or through Bensons - AVOID AT ALL COSTS!