Delivery date changed 3 times. Finally delivery date confirmed by text twice only for the delivery to be cancelled some 15 hours before delivery was due (3 days befor xmas). APPALLING attitude by their customer service department who felt it was acceptable for my elderly inlaws to sleep on a mattress. After some discussion, they offered 10% refund which I declined and talked with my feet and cancelled the order. I wholly accept that delivery dates can change - what I will not accept is the couldn't care less attitude of their customer services representative. AVOID AVOID AVOID!!!