Not even worth 1 star. Still waiting for my refund it’s been over a year. I’m even willing to take a reduced sum because I want done with it! The reduced sum is because they did something wrong on their end with Cashbooks and made a mess with Creation and apparently it’s down to me so sort it. Raging. It’s been 3months since and haven’t heard anything! So I contact them and my refund owed. After being on hold for over 45mins, I get through and get told I have to PROVE I have paid my finance in full and to contact Creation for a letter. ARE.YOU.TAKING.THE.MICK?! A YEAR. It says it in my call notes what the story is, Creation have communicated through Bensons that I have over paid! There’s so many recorded conversations, but rather than issue me a partial refund (-37.99) they’re making me jump through even more hoops. Twice before they offered a reduced refund there and then on the phone without a mention of proof (as it’s all there on my account) and we said no, can’t believe how unprofessional and dysfunctional this company is!