I would never make the mistake of ordering from Bensons for Beds again. I ordered my bed in July 2021, and received it in the first week of September. One of the drawers on the base was faulty so they ordered a replacement base which finally arrived in November, 11 weeks later. The headboard arrived separately in October and was also faulty, I sent numerous emails which were ignored but finally managed to get a reply in January which said they would replace it and it would be 4 weeks. It finally arrived 8 weeks later, but the delivery driver incorrectly fitted the struts and it does not fit the base! I have also noticed dirty marks on the headboard from where the delivery driver handled it. I have emailed Bensons who have demanded photos, and am awaiting a satisfactory response. It's been 8 months since I first ordered my bed and I am bitterly regretting it!
3 years ago
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