Extremely disappointing experience! Extremely disappointing experience with Bensons for Beds. On the 6th February I visited Folkestone and made a purchase for £1463.97 which was for 1 bed and 2 mattresses. We were given quite a long date of 9 weeks which we agreed to for the 13th April. The day before the delivery I was informed that my order will be delivered on time but without the headboard. After taking the day off work and taken down my bed that morning I got a call from the delivery man to say he was on his way with only one divan so no mattresses. I had to tell the van driver to take it back as I have no use of a divan with no mattress. I instantly went to Folkestone Benson for Beds branch, on arrival the only staff there was Assistant Manager. I asked if he could help me but told me to wait 5 mins whilst he was putting sale signs outside. Once he did get round to speak to me, I explained the situation and great disappointment however the only assistance he could give me was that he could email Customer care on my behalf. I then explained to him the urgency of my problem due to now not having any beds for me and my family to sleep in again fell on death ears!