Ottoman divan arrived on time after a long wait, unfortunately one set of hinges was loose in the ottoman the other side hanging off because the screw hole was incorrectly placed. I spent 2hrs position 94, getting through, told to send a video which i did, heard nothing, another 2hrs of ghastly music to order a replacement. The bed was unusable mattress still wrapped when I found a fist size hole in the chipboard under the fabric on the non divan half. Tried to call over the weekend and was cut off at position 1, finally managed a call back yesterday for a refund on paypal. Hope i get it before they go bust, avoid them at all costs