Ordered a mattress in February, 5 weeks delivery not a problem, confirmed delivery a few days before with a 6 hour window. Got a text message 3.5 hours in to the window saying they couldn't find it in the warehouse and would be rearranged. Got the rearranged date for a further 5 week delay, confirmation a few days before delivery date but 3 hours before delivery got a text cancelling delivery. After first cancellation tried to get hold of call centre but was 101 in the queue, left a message on Facebook messenger and got a reply after 6 days saying the account was not in my name as we had bought in my wife's name, sent a reply to them but never heard from them again. Tried calling the shop but no reply after both failed deliveries. Got hold of the call centre eventually and asked for a refund to be told that could only be done through the shop. Got hold of the shop on the second day after the second failed delivery and spoke to Ben, he authorised the refund but had to speak to head office to process it. Ben phoned back to confirm the refund. Paid back to our card after 2 days. Happy now but no mattress.