Ordered a mattress that as delivered in June 2022 and it was faulty (springs coming out the sides of mattress). I have tried so hard to contact them since to rectify the issue with zero luck. Both in store and through email their customer support team. I have one email asking for more detail and then back to radio silence. Its now 3 months I have had a faulty mattress and looks like little hope of getting them to respond. They should be ashamed of themselves for selling expensive, faulty items and not even having the curtesy to respond and try and rectify the situation. Avoid at all costs.