The draws are useless and too difficult to open. When I complained they sent new runners. Now on the 7th set of draw runners which I had to change so it's a good job I'm a carpenter. They sent a 'so called' bed specialist /expert who stated the frame was twisted. Was told "But we have ten years guarantee so plenty of time to keep complaining! They sent a new draw but was wrong colour but I accepted it because I'm fed up complaining. My shadow will never fall on Benson's doors again. The ten year warranty is questionable when they advise replacement of beds very 8 years.