It's great to see on some review sites, Bensons for beds receive a 5 star. This seems to be from visits to the stores. The 1 star reviews are from people who have had an issue with goods supplied by this company. My wife and I purchased a Grandeur super king zip and link bed from them in Jaunary 2017. We noticed once the bed had been made, massive dipping in the long lengths of the mattress and we had not even slept on them!!. It looked visually like 2 hammocks put together. After 4 days we complained to the store who advised us to contact customer services. They sent FIRA to us after 3 weeks. FIRA technician advised us the mattress "did not look good, but although both mattress were at the maximum settlement of 35mm, this was within thier speciation" After 8 months of going through several processes, not using the bed after 4 week's, going through very challenging times and soul searching that we could be treated like this, we have been offered a replacement more expensive heirloom bed. The crazy part of this is, they have one in Tewkesbury, but will not allow us to travel and try it. If they deliver it and we do not find it comfortable, they will charge us £746.00 to cancel the order/ return the item. Bensons for beds, FIRA and furniture ombudsman are not fit for purpose. FIRA are a £20million company, paid for by furniture manufacturers, wholesalers and retailers. They only get paid if they "find" against the customer. ie, the customer doesn't not win. The Ombudsman is paid by the same people. How can they be independent as they claim. FIRA do not operate under or receive guidelines from the National bed Federation as Bensons claim. Their data is derived from the coalition between them and the furniture manufacturers. So any old specification can be applied, there is no physical policing that there data is fit for purpose. My advice is, be very wary, make sure what you are buying from the store is going to be the same as what you receive. If you do not get a problem, then great. To be honest, do not buy this topper type mattress and keep away from these modern day pirates.