After taking a day off work (I'm self employed), for an afternoon bed and mattress delivery, I'd planned on doing my errands in the morning. My delivery slot was the 12-6 pm. Then I got a call earlier than Id expected to say the delivery guys would be with me between 11.30 am and 1 pm. I asked if they could make it a bit later as I had an appointment at 11.30 which might run over or even make me their last delivery. The answer was basically no so I said fine and I'd cancel my other appointment. So after waiting around until nearly 2 pm with still no bed or a phone call, I rang Bensons - the driver had told them I'd requested delivery after 2 pm as I'd said I wouldn't be in before then! I then told Bensons the correct story. They got a hold of the driver and told me he'd be with me soon. I had to go out but my husband was now home from work. A few minutes later my mobile rang. It was the driver - with an extremely bad attitude, saying that because Id rang customer services I was now forcing him to turn back and was I aware that he was on a pre planned schedule.As an ex delivery driver myself, I assured him I knew how it worked. I told him not to rush and deliver whenever he could as my husband was now home. Again he made me very aware that I personally was making him return to my area when he was somewhere else because Id phoned customer services!! He reminded me of this no less than 3 times. He obviously thought that this woman was going to back down and just take this attitude from him- how wrong he was. The delivery experience couldn't have been more different from the buying experience.