Our bed is the most uncomfortable piece of rubbish I have slept on. It started out fine and over a 2 year period is now so uncomfortable it beggars belief. We contacted Bensons and got all the nice talk but when it comes down to it they have many escape routes as to why you will not receive back up. The inspection of the mattress by an independant assessor was undertaken and the mattress was found not to be faulty, the dips were accptable at 3 cm and it was agreed with the assessor that our beating the mattress on a daily basis was an acceptable way to treat it to gain comfort?? The bed and mattress when purchased was well in excess of £1,000 and I have since discovered that we are not the only people who have experienced troubles with the connoisseur supreme divan range of bed with a marino wool top etc. The bed has a 5 yr guarantee, Ha what a joke!! The assessor mentioned that a bed is for sleeping and resting, you should not read a book or watch TV from your bed, and I assume with that in mind Bensons beds come with built in birth control??? I have given up with Bensons or should we be calling them BENT sons!! Since our raw deal we felt it best to go to a bed specialist and purchase a mattress that can be slept on without fear of lumps and hard bits not to mention bumps and dips. We require a company that can be trusted to sort out any problems in the future, not just throughout the trial period or the first year. Don't think you will get a refund from Bentsons after any time has elapsed, what you will get is some very nice small talk at the beginning and that will be that.