Bought two mattresses for £800..the salesman took our money, pointed out that details of the 40 night comfort guarantee were in the wallet which he then gave us, which contained the terms and conditions.....the mattresses were awful, only managed two nights before sleeping on the spare bed. Phoned the shop to request changing the mattresses under the 40 night guarantee.
Then we were told that the guarantee didn't apply because we only bought mattresses - customer services just pointed out the clause in the guarantee even though the guarantee was handed to us after we'd paid for the mattresses.
Would have been good if the salesman had pointed out that the item in the wallet about 40 night comfort guarantee didn't apply to us. So we're stuck with two brand new, extremely uncomfortable mattresses.
7 years ago
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