If I could award zero I would!! Bensons did not deliver an item on the day scheduled. On ringing to ask where it was a representative informed me the item hadn’t been released to their distributor and that they had no date for delivery. On this basis I cancelled the order both verbally and in writing and I was informed on 31 May a refund was being processed. Bensons then delivered in error this cancelled order five days after the scheduled delivery date to a neighbour and on this basis stopped the refund. I have since rung three times and emailed four times, including the CEO direct but still don’t have a refund twelve calendar days after the order was cancelled. I have now been forced to challenge the payment through my credit card provider. Utterly appallingly customer service. Absolutely do not use Bensons for Beds.