Was told I had 14 days after i'd paid for a mattress in case the sale price was cheaper and it was - then I'm told i have to pay a 20% fee which was news to me seeing as i ordered over the phone and no one told me - have now sent it off to furnitre ombudsman to sort out - don't waste your money - go somewhere else as I've wasted a load of time/money trying to get it sorted but bensons just fobbed me off with 'it's policy' - how can it be policy if the staff that i'm told are new aren't trained properly?
6 years ago
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