Ordered 2 beautiful wardrobes online and it was buy more than 1 item get a 20% discount. One wardrobe had a cracked mirror, that's fine, these things happen. Built the ok one and realised that the other one wouldn't fit in the space. Contacted Benson's who said this was fine, choose a smaller item, a letter will arrive and you take that to the store. The value of the item I was allowed to choose was nearly £100 less than the original I was returning. I phoned them as I thought they made a mistake but no, they don't honour the 20% if you alter an order. So I have a loan for the amount of the more expensive items that I have to pay for and I have to pay extra to get the smaller one as well. After arguing with a reprobate on the phone who point blank refused to put me into a manager he told me to contact the ombudsman or trading standards if I wasn't happy or cancel the order, which I did a they collected both wardrobes Inc the but one which we dismantled and I waited for it to be cancelled. I contacted them again as it's been over a week to be told that they only have 1 wardrobe in the warhouse. I assured them both have been collected and they have stated they will be another 5-10 days to find out what's happened. In the meantime I still need to pay the loan company until this is sorted out. Absolute joke of a company. I Will never deal with this company again and do not recommend them to anyone. Stay away from them.