I ordered and paid for a mattress on Monday and was told it would be delivered on Friday since there was one in the warehouse. I received a text on Wednesday confirming delivery between 7am and 1pm on Friday. I contacted the number in the text at approximately 12 05 on Friday to check. I was told that it wouldn't be delivered since it wasn't in stock. I was referred to customer services. Such a rude uncaring agent called Carl who gave me a reference *5 for the call. He couldn't understand why I was angry?????? I then contacted the store where I had placed the ordered. Whilst the lady was apologetic it was little comfort to me since I am now without a mattress for guests over Christmas. Does anyone in the company consider informing customers that delivery will not be made on the day? I took a half day from work for the delivery. Basically customer services said it's not being delivered and won't be before Christmas so accept it. This is not the level of service I expect or accept whether the item costs £1 or £1,000. I have requested a refund and will take my custom elsewhere.