We purchased full divan set with mattress. After less than 20 months the mattress springs have failed on one side. Despite sending 5 emails and spending over 3 hours waiting on their customer service line 0333 222 6800, nobody answered. No replies from emails sent. Spoke direct to Poole Dorset branch who were no help whatsoever. They just advised to email or call customer services despite the fact they sold me the divan set. We are still paying monthly for a product that has failed and Benson for Bed WILL DO NOTHING to help us. This company is SHAMBOLIC. Never Again!!!