Worst company I have ever used. Bought a mattress for £699 . After 3 mths it started to sag . Called Benson for beds ( took over an hour to get to talk to someone) Emailed photos of the bed. They sent out an inspector who agreed with us bed was uncomfortable. But wrote in the report not manufacturing issue. Benson said the mattress was ok. They said I could get an inspector of my own as long as they approved them . After 6 mths of trying to get them to do something we gave up. Back was so bad had to buy a new mattress and lost the £699 we paid. Do not buy from Benson for beds they are a ripoff . There customer services are the rudest people I have ever had to deal with