I actually feel sorry for the staff who have to carry out bensons for beds non existent after sales policies. Their 5 year warranty is basically complete fraud. They are never going to actually replace or repair your bed / mattress. It could spontaneously combust and they would be telling you that it was ‘user fault’ or ‘natural settlement’. My advice to all customers would be don’t waste your time trying to get them to replace their shoddy products, just accept that they are a bunch of con men and go and buy another bed from a company that actually does what it promises to. If I could have left them zero stars I would have.