What an absolute scam outfit. We bought a mattress from the Crown Point Retail Park in Leeds branch on 11th July 2018. By the beginning of March 2019, only 9 months later, the memory foam topping had completely failed and had sunk to the level of the sprung base. Contacted their 'customer services' who never respond to emails but eventually got them on the phone. They said we had to pay for an Idependant inspection to prove it was a manufacturers fault as it had been over 6 months. These inspections cost £50 plus!!! Whatever you do... NEVER, EVER, buy anything from these rip off merchants.