Would avoid this company. We purchased a I gel mattress and despite literature stating about temperature regulation both of us found it incredibly hot. Informed by the shop we had purchased it from that they were unable to liaise on our behalf and we would need to contact customer services ourselves. Customer services the number of times I phoned required a 25 min to 50 min hold before getting through. Informed by person that it was not company policy to honour consumer right act as our mattress was clearly not as described. Also refused to allow us to return mattress before 40 days had expired despite knowing that we were having to sleep on a camping mattress on the floor. (A improvement on mattress) Eventually returned under 40 day guarantee which costs 10%. Feel very frustrated and annoyed . Would definitely not recommend Benson's for beds or mattress. Will be logging complaint with furniture ombudsman .