Within a week, my new mattress developed a ridge from east to west, across the way. I complained and they sent someone to examine it. He agreed that yes, the lump should not be there but was probably ticking under the top layer that was not lying flat. I contacted Bensons who said that there was no fault with the mattress. So I contacted the Ombudsman who read the report and their decision came down in favour of Bensons. Very disappointed with the way Bensons have treated my complaint.
6 years ago
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