They sell inferior quality products and designed customer service to frustrate you into giving up and settle with the rubbish you bought from them, average waiting time is 45mins before you can speak to anyone, not even store managers can get a quick call in. I bought a sofabed from Bensons For Beds, after only a month's use it broke, I went back to the shop and was told that the model has been discontinued and if I can't find anything I like, a refund would be given. I am waiting for three months now to get my refund after they have picked up the rubbish they sold to me in the first place. Calls to customer service is designed to frustrate callers, they never transfer calls and you get a different story every time and they even pulled a Hilary Clinton on me, one of their agents sent a message to their finance department to get an update and when I called back, i was told she no longer works there and she had used her private email to contact the finance department and there was no way to know the outcome of her investigation so the process has to start all over. They use phony names like Taz, Zed, Billie Jean etc. This is the worst people ever to buy from, do not even try it, it will be the worst mistake you make. Every time I go back to the shop in Catford to ask for my refund, there is always a disgruntled customer there with the same problem like me. I am still waiting to get my refund