Avoid this company at all costs. Paid nearly £1,000 at the Exeter store for a new bed. The bed arrived and it was much firmer (it was uncomfortable)than the one we tried in the shop, plus the mattress overhung the base. The delivery men left a black oil type mark on the headboard and the base. I rang the store only to be told that I would have to ring customer services. I have rung the number they gave me lots, but nobody ever answers the phone. We are now stuck with a bed that is uncomfortable and stained, and no help whatsoever. DO NOT BUY FROM THIS COMPANY!!